Returns & Refunds
Return & Refund Policy
Clear information about return eligibility, damaged or incorrect orders, refunds, cancellations and how to request support from FlavorCores.
Unused Products
Unused and unopened products may be eligible for return after review.
Order Problem?
Contact us promptly if your order arrives damaged, incorrect or incomplete.
Refund Support
Approved refunds are generally returned to the original payment method.
How Returns Work
If you would like to request a return, please contact FlavorCores before sending any product back.
Return eligibility depends on the condition of the item, the reason for the request and any rights that apply under applicable consumer law.
Contact Us
Send us your order number and details about the issue.
Review
We review the product condition and return circumstances.
Instructions
Approved requests receive applicable return instructions.
Resolution
The eligible return is reviewed and resolved.
What May Be Returned?
Products submitted for a standard change-of-mind return should generally remain unused, unopened and in their original condition.
Unused & Unopened
- Product has not been used
- Original packaging remains intact
- Product is in resalable condition
- Proof of purchase is available
Opened or Used
- Opened Flavor Core products
- Used products
- Items damaged after delivery
- Unauthorized returns
Opened Flavor Core Products
Because Flavor Cores are personal-use products, opened or used products are generally not eligible for change-of-mind returns due to hygiene and product-integrity considerations.
This does not limit rights that may apply to products that are defective, damaged in transit, incorrectly supplied or otherwise covered by applicable law.
Something Wrong With Your Order?
If you receive a damaged, incorrect or incomplete order, contact us as soon as reasonably possible with your order information.
Damaged Product
Include photos of the product and shipping packaging so we can review the condition.
Wrong Item
If possible, do not open or use an incorrect product before contacting us.
Missing Item
Contact us if an item listed in your order is missing from the shipment.
How Refunds Are Processed
Once an eligible returned product has been received and reviewed, we will determine whether the request qualifies for a refund.
Approved refunds are generally issued to the original payment method. The time required for a refund to appear may depend on your bank, card issuer or payment provider.
Original shipping charges and return shipping costs may be non-refundable unless required by law or where the return results from an error attributable to FlavorCores.
Cancellations & Order Changes
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be modified or cancelled once processing has begun.
If the order has already shipped, the applicable return process may need to be followed after delivery.
Return Shipping
Please do not send products back before contacting us. If a return is approved, we will provide the applicable instructions.
Responsibility for return shipping costs depends on the reason for the return and applicable law.
Product Exchanges
Need a Different Product?
Exchange availability depends on product condition, inventory and the circumstances of the request. Contact FlavorCores before returning an item so we can review the available options.
Common Questions
Can I return an opened Flavor Core?
What should I do if my product arrives damaged?
How will I receive an approved refund?
Can I cancel my order?
Should I send a return before contacting FlavorCores?
Need Help With an Order?
Contact FlavorCores with your order number and a short description of the issue. If a product arrived damaged, including photographs can help us review your request.
Contact Support