Shipping & Delivery
Shipping & Delivery
Order Updates
We provide shipment information when tracking becomes available.
Shipping at Checkout
Available shipping methods and charges are shown before you complete payment.
Delivery Support
Have a delivery question? Our support team can help review your order information.
From Checkout to Delivery
A simple look at what happens after you place an order.
Order Placed
Your order is received after payment is successfully completed.
Prepared
Your items are prepared for shipment and carrier collection.
On the Way
Tracking information is provided when available for your shipment.
Order Processing
Orders are prepared for shipment after payment has been successfully completed. Processing times may vary during weekends, holidays, product launches, promotional periods or periods of unusually high order volume.
Once an order has shipped, tracking information will be provided when tracking is available.
Shipping Destinations
Available shipping destinations are displayed during checkout. If your destination cannot be selected, we may not currently be able to deliver to that location.
Shipping Rates
Shipping charges are calculated and displayed at checkout before payment is completed. Rates can vary depending on:
- Delivery destination
- Order size
- Selected shipping method
- Carrier availability
Any available free-shipping promotion will be displayed when applicable.
Delivery & Tracking
Delivery estimates shown at checkout are estimates and may change due to carrier delays, weather, holidays, customs procedures or other circumstances outside our control.
When tracking is available, shipment information will be provided after your order has shipped. Please allow time for a carrier's tracking system to update after receiving your shipment notification.
Wrong Address?
Contact us as soon as possible. Address changes cannot be guaranteed once processing or shipment has begun.
Delayed Update?
Carrier tracking can occasionally take time to refresh after a package enters the shipping network.
Package Issue?
Contact us with your order details if tracking indicates a delivery problem or your shipment arrives visibly damaged.
Ordering Across Borders
International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless otherwise stated at checkout, the recipient is responsible for applicable customs duties, taxes and local import fees.
Customers are responsible for confirming that products ordered from FlavorCores.com may legally be imported into and received at their destination. Customs processing may also affect delivery times.
Lost, Damaged or Undeliverable Packages
Damaged Shipments
If your package arrives visibly damaged, contact us as soon as possible with your order details. We may request photographs of the packaging and product so the issue can be reviewed.
Lost Shipments
If tracking indicates a delivery problem or has not updated for an extended period, contact us so we can review the shipment information available. Carrier investigations may be required in some cases.
Refused or Undeliverable Orders
Packages returned because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts or other circumstances outside our control may require additional shipping charges if reshipment is requested.
Any applicable refund for an undeliverable or refused shipment will be handled according to our Return & Refund Policy.
Quick Answers
How much does shipping cost?
How can I track my order?
Can I change my shipping address?
Do you ship internationally?
What happens if my package is damaged?
Questions About Your Delivery?
If you have a shipping question or need help reviewing an existing order, contact us and include your order number when available.
Contact FlavorCores